Wednesday, November 21, 2012

■ ETHIOPIA: Ethiopian opens first phase of New Cloud Nine lounge in Addis Ababa.

EthiopianEthiopian Airlines (ET) has opened the first phase of its new business class (Cloud Nine) lounge at its main hub, Addis Ababa Bole International Airport. The phase now features modern facilities and amenities and is available exclusively to premium travellers.

The entrance to the Cloud 9 lounge at Bole
The entrance to the Cloud 9
lounge at Bole
With the carrier seeing strong growth in passenger numbers, it has become necessary to build a brand new lounge that gives premium travellers the best possible on-ground experience while waiting for their flights.
When fully completed, the new Cloud Nine lounge will be three times bigger than the existing one. It has a quiet corner with sleeping cots and individual reading lamps; massage chairs, where passengers can relax and rest; an internet corner with fixed stations as well as free and fast Wi-Fi connection.

On the occasion of the unveiling of the new Cloud Nine Lounge, CEO Tewolde Gebremariam said:
"Our new Cloud Nine Lounge will enable us to greatly enhance our premium passengers’ on-ground experience with facilities and amenities that will make their airport departure and transit time as enjoyable as possible. As a customer focused airline, we will continue to invest towards customer service excellence."

Inside the Cloud 9 lounge, Addis Ababa
Inside the Cloud 9 lounge, Addis Ababa
The unveiling of the new Cloud Nine Lounge is the first of a three phase expansion plan. In the next phase, the lounge will have a full-fledged spa, private digital lockers for passengers to stow away their bags, while they move around the airport; and a traditional Ethiopian coffee corner, which will run continuously so as to give passengers a taste of the exceptional Ethiopian brew.

Ethiopian has two lounges at Bole International; the other one is the ShebaMiles Lounge, located on the inside corridor away from the gates in the Departure Hall, is designated for use by Ethiopian's ShebaMiles members with Gold and Silver membership cards.